Department: Marketing, Communication and Admissions

Responsible for:  Senior Admissions Officer, Admissions Officers

Hours:  Full-Time, 40 hours per week

Contract:  Permanent

Starting salary: Competitive

About Point Blank

Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. The School specialises in Higher Education and professional courses in subjects including Music Production and Sound Engineering, DJing, Singing and Song writing, Music Industry Management, and Radio Production and Broadcasting.

As a specialist music education provider, we take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. We nurture and support students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience.

This is your chance to join a fast-growing company with exciting opportunities for personal development. To find out what makes Point Blank Music School a remarkable place to work, check out our YouTube channel here.

About Point Blank

Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. The School specialises in Higher Education and professional courses in subjects including Music Production and Sound Engineering, DJing, Singing and Song writing, Music Industry Management, and Radio Production and Broadcasting.

As a specialist music education provider, we take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. We nurture and support students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience.

This is your chance to join a fast-growing company with exciting opportunities for personal development. To find out what makes Point Blank Music School a remarkable place to work, check out our YouTube channel here.

About the role

The successful candidate will join our Marketing and Communications Department, to manage all admissions activities with responsibility for ensuring the smooth administration of the application process and assisting students with visa and admissions related enquiries. You will lead the Admissions Team, contribute to team activities, KPI’s and implement improvement opportunities as identified by the team, including attending training sessions relevant to the role.

We seek an enthusiastic Admissions Manager, with Higher Education experience, who has a passion for the creative arts, music and education and is driven by supporting prospective students during the application, pre-enrolment and enrolment process. The ability to engage with applicants (both domestic and international) and understand Point Blank’s courses is key.

Key Responsibilities

• Lead and manage the delivery and continuous development of an effective and flexible admissions service.
• Work collaboratively and proactively to build strong working relationships with internal departments ensuring a student-centric approach to admissions and onboarding.
• Build service level agreements (SLAs) within the admissions team.
• Monitor work and ensure a prompt, customer-focused workflow by meeting agreed turnaround times and maintaining an efficient operation at all times.
• Review and approve all APL requests, providing guidance and support to the admissions team in the decision-making process.
• Understanding all UCAS admissions processes such as Record of Prior Learning (RPL), significant deadlines within the cycle, confirmation etc.
• Maintain a detailed knowledge of how UCAS works and have overall responsibility for loading and maintaining course information onto the UCAS site.
• Managing UCAS weblink to ensure updates to applicant decisions are completed within required timescales.
• Manage the UCAS RPA, Confirmation and Clearing process.
• Working with third parties to manage the new student scholarship application process for Point Blank scholarships, ensuring shortlists are provided to the selection panels and successful applicants are notified of their scholarship within the agreed timescales.
• Provide support and training in key admissions processes for Admissions & Course Advisors, and Academic staff with admissions responsibility.
• Help develop progression agreements with international institutions.
• Manage and oversee international agent agreements including monitoring payment and student progression.
• Support the management of agent relationships and take responsibility for building new relationships.
• Make decisions on complex non-standard applications and queries relating to fee status visa requirements etc., ratifying any judgement decisions which carry a risk with the Head of Marketing and Communications.
• Undertake research annually to ensure guidelines on qualification equivalencies are maintained and accurate.
• Provide weekly analysis of application statistics, ensuring data is correct and highlighting any trends or concerns.
• Monitor and report on sector developments in admissions policies to enable the School to anticipate change and plan their response.
• Create a culture of continuous improvement and automation.
• Take a leading role in projects relating to admissions or applicant services, as required by the Head of Marketing and Communications.
• Manage applicant feedback requests and customer complaints with the Head of Marketing and Communications.
• Manage the UKVI SMS and CAS process, whilst ensuring UKVI compliance throughout the applicant student lifecycle.
• Consult with the Student Services Manager with regards to visa student deferrals, curtailments, and interruptions.
• Work with the Head of Marketing and Communications to improve the undergraduate application processes.
• Work with the Marketing and Communications department to create new material for the website and new student communications for conversion (copy and execution for all stages of the applicant lifecycle).
• Manage the production of written material to support admissions processes e.g. operating manuals, reference guides, web pages etc.
• Represent Point Blank at information events including recruitment events and Open Days, which may include writing and delivering presentations and participation in public discussions.
• Manage the audition days and assessment process for the Music Production and Vocal Performance course.
• Support the Head of Marketing and Communications in monitoring the efficiency of central processes and identifying system improvements.
• Provide comprehensive training to the Admissions team on the admissions processes to ensure that they are confident in all aspects of the UG application process.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Show the ability to identify areas for improvement and proactively solve problems using creativity and logic.
• To manage a range of work and projects coordinated by the Admissions department.
• Work flexibly as part of the Admissions team and be available for occasional evening and weekend work as required.
• Maintain accurate student records using the MS Office suite and Point Blank’s internal enquiry management system.
• Any other duties commensurate with the post.

Person Specification - ESSENTIAL

Education

• Educated to Degree Level or an equivalent level qualification.

Experience

• Substantial experience in an Admissions role in a Higher Education institution.

Knowledge and Skills

• Excellent interpersonal skills to ensure effective and tactful communication with prospective students, applicants, students, staff and other stakeholders, including a good telephone manner.
• Ability to produce written communications to high standards of accuracy and clarity.
• Good organisational and administrative skills with the ability to prioritise work demands to meet deadlines.
• Ability to learn and adhere to processes and follow regulations.
• Ability to maintain meticulous attention to detail whilst working on high volume repetitive tasks.
• A team player, with a hands-on, pragmatic approach, willing to help out where necessary and able to work well under pressure.
• Strong IT skills, especially spreadsheets, and a strong knowledge of MS Office applications, reporting tools and database skills.
• Problem solving with the ability to analyse, follow-up and resolve issues.

Person Specification - DESIRABLE

Education

• Customer Service qualification  

Experience 

• Demonstrable experience within a Senior Admissions role in a Higher Education institution

Knowledge and Skills

• Knowledge of student finance
• Expert knowledge of the Tier 4 visa application process in Higher Education
• Expertise in undergraduate admissions

How to apply

To apply, please send your CV and a cover letter setting out your interest in the role and details of how you match each of the criteria in the person specification to work@pointblankmusicschool.com.

Due to the high volume of applications received we can unfortunately only respond directly to you if you are shortlisted.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.