Department: Registry

Location: London, N1

Hours: Full-time, 40 hours per week

Contract:  Permanent

Starting Salary: £22,149 - £24,285 (depending on experience)

About Point Blank

Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. The School specialises in Higher Education and professional courses in subjects including Music Production and Sound Engineering, DJ Performance, Singing, Songwriting, Music Industry Management, and Radio.

As a specialist music education provider, we take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. We nurture and support students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience.

We are currently in an exciting phase of growth and expansion, with new campuses and innovative educational programmes in the pipeline. This is an incredible opportunity for you to join a fast-growing company with exciting prospects for personal development. To find out what makes Point Blank Music School a remarkable place to work, check out our YouTube channel here.

About the role

Based at our Penn Street campus, the postholder will be the first point of contact for students and visitors at Point Blank Music School London, welcoming and directing them to the classroom(s), event space or meeting rooms. The postholder will be responsible for dealing with student queries and undertaking a range of other administrative tasks as identified by the Student Experience Manager or Registrar. This includes answering phone calls from students and supporting them through their query and owning that query from end to end.

This post will suit a confident and outgoing person who prides themselves on delivering a high-quality customer experience through friendly, empathetic problem solving.

KEY RESPONSIBILITIES

• Contribute to the creation of a highly positive student experience through the provision of outstanding customer service.
• Greet and welcome visitors and students to the Point Blank, Penn Street office.
• Ensure students are admitted to the building and signposted to their classes where required.
• Ensure visitors are appropriately greeted, signed in, and escorted to where they need to be.
• Receive and sign for any deliveries to Point Blank, informing the relevant staff of arrival and log accordingly.
• Answer calls from the main enquiries and student enquiries lines and divert to relevant persons.
• In the event of a fire and/or any other emergency, which requires staff to leave the building, be responsible for ensuring that the visitors book and student registers are removed from reception and taken to the outside meeting point.
• Ensure that all relevant activity is captured in the student record appropriately, and that relevant records are maintained accurately and securely and conform with GDPR UK.
• Responding to student queries from the internal communications system and taking ownership of problem solving end-to-end.
• Give general advice and guidance to students on matters relating to their studies and experience at Point Blank.
• Remain flexible to undertake ad hoc tasks as required.

PERSON SPECIFICATION - Essential

Education

• Educated to Level 3 (A Level, BTEC/ UAL Diploma) or equivalent professional experience.

Experience

• Proven customer service experience

Knowledge and Skills

• Able to demonstrate exceptional customer service skills.
• IT Competent with a working understanding of Microsoft Office & Customer Relationship Management (CRM).
• Organised with strong administration skills.
• Effective written and verbal communication.
• Problem solver with the ability to react to changing circumstances.
• Understanding of GDPR UK and the handling of confidential data.
• Empathetic and understanding of the needs of a diverse student body

PERSON SPECIFICATION - Desirable

Education

• Specific qualification in administration.

Experience

• Experience working in an administration role in an education environment.

Knowledge and Skills

• The ability to take clear and concise minutes.

How to apply

To apply, please send your CV and a detailed cover letter setting out your interest in the role and details of how you match each of the criteria in the person specification to work@pointblankmusicschool.com.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.